Common Questions
Basic Questions
- Which platforms and countries are supported?
We currently support detection for:
- 30+ Apps
- 300+ countries and regions
- Primarily phone number-based detection
The detection scope is continuously expanding with new apps and countries added regularly.
Try any of them on our free tools page.
- What is the detection accuracy? Will it affect the number?
- Accuracy: Over 95% (may vary slightly depending on platform and country)
- No risk control triggered
- No SMS notifications
- No account bans
Detection is conducted through secure technical channels and does not interfere with user accounts.
- What statuses can be determined?
Depending on the platform, we can detect:
- Registered / Unregistered status
- Recent active days
- Account age
- Gender
- Business account status
- Email verification (for supported platforms)
Operational Issues
- What file formats are supported for batch detection? Is there a quantity limit?
Supported formats:
- TXT
- CSV
There is no strict upper limit, but processing time depends on batch size.
- Can detection results be exported? Can tasks be paused or saved?
- Results can be exported in TXT or CSV format
- Tasks start automatically after upload
- Tasks cannot be paused once started
- How long does it take to receive results?
Bulk detection is processed as an asynchronous task. Processing time depends on list size, detection type, queue status, and target platform conditions.
- Small files usually finish sooner than large files.
- Large files may require a longer processing window.
- Less common countries, platforms, or detection types can take longer.
You can monitor task status and download the result file when processing is complete.
Pricing Questions
- How is the service priced? Are there bulk discounts?
- Pricing is based on detection credits
- Unit price decreases with higher volume
- Custom enterprise discounts available for large-scale users
See current per-platform pricing on our pricing page.
- Do detection credits expire? Are invoices supported?
- No expiration date
- No automatic cancellation of credits
- Formal invoices available for enterprise users
- Cryptocurrency payment supported
- Can detection credits be transferred?
Unused credits are non-transferable.
Technical & Security Questions
- Is an API available? Is batch API calling supported?
Yes.
- Batch API calling supported
- Detailed API documentation provided
- Test credits available
- Compatible with mainstream programming languages
- Is data security guaranteed? Will numbers be stored?
- Full encryption for data in transit
- Uploaded numbers are used only to run your checks — not stored long-term or shared
- User data is never used for commercial purposes
See our Privacy Policy for full details.
After-Sales Service Questions
- What if detection results differ from actual status?
Submit a support ticket or contact customer service for review.
If inconsistency is confirmed, corresponding detection credits will be reissued.
- How can customer service be contacted? Is dedicated support available?
- Online customer service
- Ticket system support
- Enterprise users receive one-on-one exclusive support
- Instant response during working days
Contact us for help.
- Will the detection scope be updated?
Yes.
New apps and countries are added regularly.
All updates are notified via in-app announcements.
